Cubana de Aviación
Cubana de Aviación’s office in Holguín is applying online payment for the purchase of tickets, through different electronic payment platforms, in order to speed up services and facilitate the banking process.
Violeta Zayas Odio, the airline’s representative in the provinces of Holguín and Granma, informed the Cuban News Agency that customers now have the option of making the digital purchase through a Point of Sale Terminal (POS) and through the Enzona and Transfermóvil payment gateways.
These services are available for domestic flights and some international flights to destinations such as Argentina, Madrid, Barcelona and Panama, according to agreements established with Copa Airlines, he said.
Cubana de Aviación
Zayas commented that the Enzona and Transfermóvil applications provide the facility to carry out the processes through a call, email or via WhatsApp, by which with a QR code the actions are completed and the tickets are issued through the same channel.
These conveniences have led to an increase in the use of such options, among which, as of August this year, POS was the most popular, while programs were used in 32 percent of total purchases, she explained.
The directive pointed out that in order to meet the country’s current needs, they are planning an application that will allow users to select dates, book and obtain airline tickets in local currency, all in the same interface.
Cubana de Aviación
In this regard, for several months now, through the web self-check platform, available at https://checkin.si.amadeus.net/static/PRD/CU/#/identification, by electronic ticket code, passengers can confirm their trip, complete their personal documents, select their seats and download their boarding pass, between 10 and two hours prior to flight departure, he said.
This facility makes the stay at airports more comfortable by reducing the time spent in the facilities, in front of the traffic counters and contributes to streamline air operations, where the traveler, from his/her cell phone or other electronic device, upon completing the process, only has to check in the accompanying luggage, he said.
The implementation of these changes in Cubana de Aviación’s office in Holguín allows it to offer its customers a safer and more comfortable experience, while encouraging the use of electronic payment channels, streamlining operations and improving the efficiency of its services.
With information by Claudia Laura Rodríguez Zaldívar – ACN / Translated by Radio Angulo
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