The Tourism Training Center (Formatur) in Holguin is expanding its range of services to new economic actors. As part of a program to transform and enhance skills in customer service across various sectors.
Manuel Germán Menéndez Pérez, a specialist at the institution, explained to the Cuban News Agency that the center guarantees the highest accreditation in processes related to customer service in different areas. With experience working with hotel establishments, a decisive factor in competing in today’s market.
Among the available training programs are those in the lodging, food service, beverage, recreation, tourism entertainment, sales techniques, tour guiding, and foreign languages sectors, among others.
He specified that the recently approved transformations include a group of activities involving qualified personnel. Also such as travel agencies, whose tour guides must have the corresponding certification.
Moreover he added that the institution guarantees the highest quality in each specialty. Which boasts a professional profile and advanced training levels that foster competitiveness, based on the experience and preparation of its staff.
Menéndez Pérez mentioned that common specializations include human resource management, economic and financial administration, and the management of science, technology, and innovation. All aimed at strengthening the quality and professionalism of Holguin’s economic actors.
Formatur ensures the training of a qualified workforce in process management within the country’s tourism entities.
Its faculty in Holguin comprises 34 professors with master’s degrees and specialization in public service. A factor that guarantees the academic rigor of its training programs.
With information from CNA
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